30-Days Money Back Guarantee & Refund Policy

30-Days Money Back Guarantee

This guarantee applies to new hosting subscriptions only and NOT for domain registrations or any other services (like Dedicated IP, SSL etc). This guarantee applies to Shared Hosting, Semi-Dedicated Hosting and Reseller Hosting only (and NOT applicable to Dedicated Servers). If you are not fully satisfied with our hosting services, just request us for a refund within the first 30 days of your hosting account activation. We'll refund you 100% of your hosting subscription fees without asking any question. Refunds will be promptly issued within 24 hours of your refund request. However, this guarantee will be void if you breach any of our Terms of Service (like: hosting a warez site, spamming etc.).

Refund Procedure: To request a refund under this guarantee, you must explicitly contact us within the first 30 calendar days of your new hosting subscription. To contact us, please click here and submit a new support ticket with category "Cancellation & Refunds". We'll gladly refund you 100% of your hosting subscription fees within 24 hours of your refund request and remove your hosting account from our server. Please remember, it's YOUR responsibility to download all your backup data before placing a refund request.

Exclusion: If you received a FREE Domain Registration thru our promotional offer and decide to cancel your hosting account within first 30 days (as per our 30-days money back guarantee), we will deduct the price of your domain registration from your total refund amount. You will still own your domain & can keep using it until it's expiration date. You can even renew your domain if you wish. If your hosting accounts is suspended or terminated due to policy violations, you will not be eligible for 30-days money back guarantee.

Refund Policy After 30-Days

To cancel your account after 30-days of your new web hosting subscription, please click here and submit a new support ticket with category "Cancellation & Refunds". Within 24 hours of your request, you will received a pro-rated refund for the remainder of your subscription period. Please note that only the web hosting fees are eligible for pro-rated refunds. Other services (like domain registration, dedicated IP SSL etc) are not eligible for any refund.

Exceptions

The following exceptions are applicable to this refund guarantee...

1) After 30-days of your order, you will be eligible for pro-rata refund only (not a full refund).

2) Pro-rata refund will be issued if you have used more than 30% (or 10GB) of your total bandwidth, when requesting for refund. Pro-ration will be applied to the amount of bandwidth you actually used when requesting for a refund. We feel that 30% (or 10GB) of bandwidth is good enough to test our services initially.

If you have any questions, please open a Helpdesk Ticket. Your messages will get prompt attention from our Sales and Support team.

Refund Policy for Dedicated Servers

The following rules apply to cancellation os Dedicated Servers only:

1) You must request a refund BEFORE 15 days of your next renewal date. Failure to do so, will attract next month's renewal amount to be paid.
2) No refund will be issued for the current month of billing cycle, extending up to the end of calendar month-end.
3) If you pre-paid for your dedicated server, we will refund your future month's payments as long as you request a refund BEFORE 15 days of your next renewal date. Your pro-rata refund amount will start from the 1^st calendar day of next month's billing cycle.